If you’re using ServiceTitan, you already have everything you need to run a fully automated Google review program. You just need to connect the two systems.

Here’s exactly how the ServiceTitan + LaunchSMS integration works, and how to configure it so that every completed job triggers a review request automatically — without anyone on your team doing anything.

How the Integration Works

LaunchSMS integrates directly with ServiceTitan via native two-way sync. When a job status changes in ServiceTitan, that event triggers an action in LaunchSMS. The most common trigger: Job Status = “Complete” → Send Review Request SMS.

The data flows in real time — within 60 seconds of a ServiceTitan status change, the corresponding LaunchSMS action fires. No CSV exports, no manual triggers, no Zapier required.

Step-by-Step Setup

Step 1: Connect ServiceTitan in LaunchSMS

Step 2: Create Your Review Request Automation

Step 3: Write Your Review Request Message

Here’s the highest-performing template from our data:

Hi {{customer_first_name}}! Thanks so much for choosing {{company_name}} today. We hope everything is working perfectly! If you have 30 seconds, we'd love a Google review — it means the world to our team: {{review_link}}

Keep it under 160 characters when possible. The {{review_link}} token automatically populates your Google review direct link.

Step 4: Add a Follow-Up (Optional but Recommended)

Add a second automation step: if the customer hasn’t left a review after 72 hours, send a gentle follow-up:

Hi {{customer_first_name}}, just checking in from {{company_name}}! We hope the [service] is working great. If you have a moment, a quick Google review would help us a lot: {{review_link}} — no worries if not!

This follow-up typically adds 12–18% additional reviews on top of the first message.

Additional Triggers Worth Setting Up

While you’re in the automation builder, consider adding these ServiceTitan-triggered automations:

The whole setup — ServiceTitan connection, review automation, confirmation, on-the-way alert — takes about 20 minutes in your LaunchSMS onboarding call. Our team walks you through it. Schedule a demo to see the integration live.

Nexus AI ships with general conversation ability, but it’s the business-specific training that makes it genuinely useful. A well-trained Nexus AI sounds like your best customer service rep — not a generic chatbot.

Here’s exactly what to configure, and why each element matters.

The Five Training Inputs That Matter Most

1. Service Catalog With Price Ranges

Nexus AI needs to know what you do and roughly what it costs. You don’t need exact prices — ranges work better because they set expectations without committing before diagnosis.

Example format:
- AC Tune-Up: $89–$149 depending on system size
- AC Repair: $149 diagnostic fee + parts/labor (typically $200–$800 depending on issue)
- AC Replacement: $3,500–$8,500 depending on system and home size
- Emergency Call (after hours): $149 service call fee + labor

When a customer asks “how much does it cost to fix my AC?” Nexus AI can give a helpful, honest range instead of either refusing to answer or committing to a price that doesn’t match what the tech finds.

2. Coverage Area (City and Zip Code Level)

List every city and zip code you serve. Nexus AI will tell customers within your area that you serve them, and tell customers outside your area that they’re not in your service territory — saving both parties time.

Be specific: “We serve Raleigh, Cary, Apex, Holly Springs, Fuquay-Varina, Wake Forest, and Morrisville” is more useful than “the Triangle area.”

3. Availability Windows and Scheduling Logic

Tell Nexus AI your general availability so it can offer real appointment windows:

4. Frequently Asked Questions

Write out the 10–15 questions you get most often, with your preferred answers. Common examples for HVAC:

5. Tone and Escalation Rules

Define your brand voice and when Nexus AI should hand off to a human:

Testing Before You Go Live

Before activating Nexus AI on your main business number, run test conversations from a personal phone:

Most businesses are happy with Nexus AI after their onboarding configuration and one round of testing. Our team does the initial setup with you on the call and reviews your test results before going live. Learn more about Nexus AI or schedule a demo.