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ServiceTitan + Launch365:
Your CRM and Field Software, Finally in Sync
Connect ServiceTitan to Launch365 for seamless two-way sync — new jobs trigger automations, completed jobs request reviews, and customer data flows between platforms automatically.
How ServiceTitan + Launch365 Works
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New Lead Texts Your Number
Captured by Nexus AI, qualified, and appointment booked
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Job Created in ServiceTitan
Booking syncs to ST automatically — no double entry
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Job Marked Complete in ServiceTitan
Triggers Launch365 to send a review request and follow-up
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Customer Gets Review Request
Automated SMS drives 5-star Google review within minutes of job close
What You Get
Everything the ServiceTitan Integration Unlocks
Powerful automation built around how your business actually works.
Two-Way Customer Sync
New customers created in Launch365 sync to ServiceTitan and vice versa — your contact database is always current.
Job Status Triggers
When a job is dispatched, on the way, or completed in ServiceTitan, Launch365 fires the corresponding automation — reminders, updates, review requests.
Post-Job Review Automation
The moment a job is marked complete in ServiceTitan, Launch365 sends the customer an SMS review request — the highest-converting method.
Booking Sync
Appointments booked via BookSmart or Nexus AI flow directly into ServiceTitan — no manual data entry, no double-booking.
Payment Notifications
When a payment is collected in ServiceTitan, Launch365 can trigger a thank-you message and upsell or loyalty campaign.
Unified Reporting
See ServiceTitan job revenue alongside Launch365 marketing performance — know exactly which campaigns are driving booked jobs.
Real Scenarios
See It In the Real World
How businesses like yours use the ServiceTitan + Launch365 integration every day.
01
Tech is on the way to a job
ServiceTitan updates the job status to 'Dispatched' → Launch365 sends the customer an automated text: 'Your tech Mike is on the way! Track him here: [link]'
02
Job is completed and invoice is sent
ServiceTitan marks complete → Launch365 sends review request → customer leaves 5-star Google review → your ranking climbs.
03
A customer calls and books via Nexus AI
Nexus captures the lead, books the appointment in Launch365 → syncs to ServiceTitan → tech gets the job on their schedule. Zero manual entry.
04
You want to re-engage customers from last season
Export last year's ServiceTitan customers → import to Launch365 → launch a targeted SMS campaign offering a seasonal tune-up discount.
Getting Started
Connect in Minutes
No developers, no complex setup — our team helps you connect and configure everything.
01
Connect ServiceTitan
In Launch365, go to Integrations → ServiceTitan and enter your ST API credentials. Authorization takes 2 minutes.
02
Configure Sync Rules
Choose which job statuses trigger which Launch365 automations — dispatched, complete, cancelled, etc.
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Activate and Watch It Work
Jobs start syncing, automations fire on status changes, and reviews start rolling in automatically.
Ready to Connect ServiceTitan?
Our onboarding team will set up the integration for you — usually in under 30 minutes.