Conversational booking
Guide each visitor through a friendly, step-by-step experience tailored to what they need.
BookSmart AIPowered by Nexus AI
Conversational booking for home services
Book more jobs—right from your website.
BookSmart AI turns website conversations into qualified leads, configured quotes, and confirmed service appointments using your real availability.
- ✓ Guided conversational booking
- ✓ Live scheduling capacity
- ✓ ServiceTitan & FieldOps connected
BookSmart AI Online now · Air Bros
•••
Today · 4:18 PM
✓ Service identifiedAir Conditioning DiagnosticDiagnostic pricing shown before confirmation
✓
Appointment confirmedTomorrow · 2 PM–4 PM · Confirmation sent
Type a message…➤
✓
Job createdSynced to FieldOps
Nexus knowledgeAnswers stay on brand
Connected bookingLaunch365 FieldOpsorServiceTitanConfirmed jobs, organized details, and branded next steps
From “I need help” to booked
One guided conversation. A complete job request.
BookSmart AI gathers the details your office needs and keeps each step connected to the field-service workflow.
- 01💬
Customer explains the problem
A natural opening question replaces a long list of form fields.
- 02✦
AI identifies the service
Nexus knowledge and your configured questions guide the customer.
- 03⌂
Details are collected
Contact information, service address, consent, and job context stay organized.
- 04▦
Capacity is checked
Show live arrival windows or collect a preferred time for confirmation.
- 05✓
Customer reviews the request
Service, address, selected time, and next steps are confirmed clearly.
- 06↗
The job is created
Send the confirmed appointment to ServiceTitan or Launch365 FieldOps.
- 07✉
Confirmation is delivered
The customer receives branded details, reminders, and self-service options.
Booking intelligence
More helpful than a form. More connected than a chatbot.
Real-time scheduling
Present available dates and arrival windows using current scheduling capacity.
Direct job creation
Create confirmed jobs and appointments in ServiceTitan or Launch365 FieldOps.
Configured instant quotes
Use Quote Wizard questions and pricing packages to provide estimates when appropriate.
Returning-customer recognition
Look up customers by phone and reuse saved contact or service-location information.
Nexus-powered answers
Answer relevant questions using the company knowledge already connected to Nexus AI.
Booking requests
Collect preferred dates and times for staff confirmation when live booking is not appropriate.
Safe human handoff
Recognize conversations that need your team and preserve the full context for follow-up.
Consent tracking
Record the customer’s explicit text-message opt-in or opt-out response.
Lead recovery
Optionally reconnect with opted-in visitors who leave before completing their booking.
Customer self-service
The experience continues after the appointment is booked.
Give customers clear confirmation details and, when enabled, simple tools to manage their appointment without creating more office work.
- ✓Update contact informationKeep customer details accurate before the visit.
- ✓Reschedule or cancelOffer controlled self-service based on your workflow settings.
- ✓Calendar and confirmation toolsResend details or add the appointment to a personal calendar.
Dependable by design
AI assistance with clear business rules.
BookSmart AI follows the services, pricing logic, availability, and handoff paths your team configures.
Your services and questions
Control what can be booked, what information is required, and which questions should be asked.
Your scheduling rules
Use live capacity where available or route the conversation into a booking request for staff review.
Your human handoff
Escalate sensitive, unusual, or urgent situations while retaining the conversation details.
Your customer consent
Capture messaging permission explicitly and retain the response with the booking record.
Choose the right experience
BookSmart Forms or BookSmart AI?
CapabilityBookSmart Forms BookSmart AI
BookSmart AIWebsite scheduling✓✓
Structured intake questions✓✓
Conversational problem discovery—✓
Nexus knowledge answers—✓
Configured quote guidance—✓
Safe AI-to-human handoff—✓
Already using BookSmart Forms? BookSmart AI is the conversational add-on for businesses ready to guide, qualify, and book in one experience.
Frequently asked questions
What to know before you add AI booking.
Does BookSmart AI replace BookSmart Forms?+
BookSmart AI is an add-on experience. BookSmart Forms remains available for businesses that prefer a traditional structured scheduling form.
Can it create jobs directly in our field-service system?+
Yes. BookSmart AI can create confirmed jobs and appointments in ServiceTitan or Launch365 FieldOps when the required connection and scheduling rules are configured.
Can every customer receive an instant quote?+
Instant quotes are available when the service, Quote Wizard questions, and pricing packages are configured for that workflow. Other conversations can collect information for staff follow-up.
What happens when a customer needs a person?+
BookSmart AI can recognize configured handoff situations and preserve the conversation details so your team can continue with context.
Can customers manage appointments after booking?+
When enabled, customers can receive confirmation details and access options to update information, reschedule, cancel, resend the confirmation, or add the appointment to a calendar.
BookSmart AI · Powered by Nexus AI
Turn website conversations into confirmed appointments.
See how BookSmart AI can fit your services, scheduling rules, and field-service workflow.