Terms & Conditions
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Launch365, Inc. ("Launch365," "we," "our," or "us"), governing your access to and use of the Launch365 platform, website, mobile application, APIs, and all related services (collectively, the "Service").
By creating an account, accessing, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms, you may not access or use the Service. These Terms include an arbitration clause and class action waiver — please read Section 15 carefully.
If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.
- Age Requirement: You must be at least 18 years of age to use the Service.
- Accurate Information: You agree to provide accurate, current, and complete information during registration and to keep it updated.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@launch365.com if you suspect unauthorized access.
- One Account Per User: Each account is for a single business. Creating multiple accounts to circumvent usage limits is prohibited.
- Business Use: The Service is intended for business use. You may not use it for purely personal, household, or consumer purposes unrelated to a business operation.
Launch365 provides a software-as-a-service (SaaS) platform that includes tools for business SMS and email messaging, AI-powered customer engagement (Nexus AI), review management, CRM, payment collection, local SEO, marketing automation, and third-party integrations.
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice, and shall not be liable to you or any third party for such modifications.
The Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation, though we target a 99.9% uptime SLA for paying subscribers.
You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.
- Sending transactional and marketing messages to contacts who have opted in
- Managing customer relationships and communications
- Collecting payments from customers via text
- Requesting Google reviews from customers after service
- Automating legitimate business workflows
- Integrating with authorized third-party platforms
- Building and managing your business's online presence
- Sending spam, unsolicited messages, or messages to contacts who have opted out
- Sending messages that violate TCPA, CAN-SPAM, or applicable carrier policies
- Using the platform to harass, threaten, or defraud any person
- Transmitting malware, phishing content, or harmful code
- Impersonating any person, business, or entity
- Scraping, reverse-engineering, or attempting to access the Service's source code
- Reselling or sublicensing the Service without written authorization
- Violating any applicable export control or sanctions laws
- Using the Service for illegal activities of any kind
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
As a user of the Launch365 platform who sends SMS, MMS, or email messages, you are legally responsible for ensuring all messaging complies with applicable laws, including but not limited to:
- TCPA (Telephone Consumer Protection Act): You must obtain prior express written consent before sending marketing text messages. You must honor opt-out requests immediately. You must not send messages to numbers on the National Do Not Call Registry without proper consent.
- CAN-SPAM Act: All commercial email messages must include your valid physical address, a clear opt-out mechanism, honest subject lines, and accurate sender identification.
- CTIA Guidelines: You must follow wireless industry guidelines for commercial messaging, including proper opt-in disclosures, opt-out handling (STOP), and help responses (HELP).
- State Laws: Various states have additional requirements. You are responsible for compliance with all applicable state messaging and privacy laws.
Launch365 provides tools to help you comply with messaging laws but is not responsible for your compliance. Sending messages to contacts who have not opted in or who have requested to stop receiving messages is a violation of these Terms and may expose you to significant legal liability. Launch365 reserves the right to suspend accounts that violate messaging compliance requirements.
The following terms apply to SMS/MMS communications sent through the Launch365 platform, whether by Launch365 directly to platform users or by businesses using Launch365 to communicate with their customers.
When opted-in to SMS communications from a business using Launch365, message recipients may receive text messages (SMS/MMS) including: responses to quotes, estimates, or service inquiries; real-time communications about services and pricing; appointment scheduling and confirmations; feedback requests; project updates; follow-up communications; and marketing messages from the opted-in business.
Recipients can expect to receive approximately 8 messages per month from any given business. Frequency may vary based on the nature and frequency of interactions.
Recipients may opt out of SMS communications at any time by replying STOP to any message. Upon receiving a STOP request, we will send one final confirmation message and immediately cease sending further messages. To re-subscribe, reply START or sign up again through the original opt-in channel.
For assistance, reply HELP to any SMS message or contact Launch365 directly at (919) 758-8420 or through our contact page.
Wireless carriers (AT&T, Verizon, T-Mobile, and others) are not responsible for delayed or undelivered messages. Message delivery is not guaranteed and may be impacted by network availability and carrier conditions.
Standard message and data rates may apply. Contact your wireless carrier for information about your plan's messaging rates.
All major US wireless carriers are supported, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, US Cellular, Cellcom, C Spire, nTelos, MetroPCS, and others.
Paid plans are billed monthly or annually as selected at the time of purchase. All prices are in US Dollars unless otherwise stated. Prices may change with 30 days' advance notice to account holders.
Some features — including SMS message delivery, certain AI features, and third-party data — may incur usage-based charges beyond your plan's included allowances. Current rates are displayed in your account dashboard.
Payments are processed by Stripe, a PCI-compliant payment processor. By providing payment information, you authorize us to charge your payment method on a recurring basis for your subscription and any applicable usage fees.
If a payment fails, we will attempt to notify you and retry the charge. Accounts with unpaid balances may be suspended after 7 days and terminated after 30 days of non-payment.
You may cancel your subscription at any time. Upon cancellation, your access continues until the end of the current billing period. We do not provide pro-rated refunds for unused portions of a billing period, except where required by applicable law. Annual plan refunds are handled on a case-by-case basis — contact billing@launch365.com.
You are responsible for all applicable taxes on your subscription fees. Where required by law, Launch365 may collect and remit sales tax.
The Service and all associated technology, software, design, trademarks, logos, content, and documentation are owned by Launch365 and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
You retain all ownership rights to content you create, import, or upload to the Service ("Your Content"), including customer contact data, message templates, and business information. By using the Service, you grant Launch365 a limited, non-exclusive license to store, process, and display Your Content solely as necessary to provide the Service.
If you provide suggestions, ideas, or feedback about the Service, you grant Launch365 a royalty-free, perpetual license to use such feedback for any purpose without compensation to you.
Subject to your compliance with these Terms and payment of applicable fees, Launch365 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your legitimate business purposes.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Customer contact data you upload or generate through the Service ("Customer Data") remains yours. You are responsible for ensuring you have appropriate rights, consents, and permissions to upload and use that data within the Service.
Launch365 processes Customer Data as a data processor on your behalf. We do not use your Customer Data to market to your customers or share it with other Launch365 customers.
Launch365 does not sell your data or your customers' data under any circumstances. This commitment applies to all users regardless of location or applicable law.
You may export your contact data and message history at any time from your account settings. Upon account termination, you have 30 days to export your data before it is deleted.
The Service integrates with third-party platforms including Google, Facebook, ServiceTitan, Jobber, Housecall Pro, Stripe, Twilio, and others. Your use of these integrations is also governed by those third parties' terms of service and privacy policies.
- Launch365 is not responsible for the availability, accuracy, or policies of third-party services.
- We do not endorse any third-party service and are not liable for any loss or damage arising from your use of third-party integrations.
- You are responsible for maintaining your own accounts and compliance with third-party terms when using integrations.
- Google API services used by Launch365 are subject to Google's Terms of Service and Google API Services User Data Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. LAUNCHSMS DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS.
Launch365 does not warrant specific outcomes from use of the Service, including revenue generated, leads captured, reviews obtained, or rankings achieved. Results vary by business, industry, and market conditions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAUNCHSMS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Launch365's total cumulative liability to you for all claims arising from or related to the Service exceed the greater of (a) the total fees paid by you to Launch365 in the 12 months preceding the claim, or (b) $100 USD.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, the above limitations may not apply to you to the extent prohibited by law.
You agree to indemnify, defend, and hold harmless Launch365, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms
- Your use of the Service in violation of applicable law
- Your messaging practices, including TCPA or CAN-SPAM violations
- Any content or data you submit, upload, or transmit through the Service
- Your infringement of any third-party intellectual property rights
You may terminate your account at any time by contacting us at support@launch365.com or through your account settings. Your access will continue through the end of your current billing period.
We may suspend or terminate your account immediately, without prior notice, if:
- You breach any provision of these Terms
- You engage in messaging practices that violate TCPA, CAN-SPAM, or carrier policies
- Your account is used for fraudulent or illegal activity
- Your account has an unpaid balance for more than 30 days
- Continued access would expose Launch365 to legal liability
Upon termination, your access to the Service ceases immediately. You have 30 days to export your data. After 30 days, your data will be deleted in accordance with our Privacy Policy. Sections relating to intellectual property, payment obligations, indemnification, disclaimers, and limitation of liability survive termination.
These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.
Before initiating formal dispute resolution, you agree to contact us at legal@launch365.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Raleigh, North Carolina, or remotely. The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
YOU AGREE THAT ANY DISPUTES SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS OR COLLECTIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION AGAINST LAUNCHSMS.
Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, without waiving the right to arbitration for the underlying dispute.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to registered account holders
- Display a notice within the Launch365 platform for 30 days
Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to revised Terms, you must stop using the Service and cancel your account.
If you have questions about these Terms, please contact us:
Launch365, Inc.
Legal inquiries: legal@launch365.com
Support: support@launch365.com
Billing: billing@launch365.com
Phone: (919) 758-8420
Raleigh, North Carolina, United States
These Terms were last updated on April 1, 2026. Previous versions are available upon request.