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ServiceM8 + Launch365:
Supercharge ServiceM8 With Automated Customer Communication
Connect ServiceM8 to Launch365 and automatically communicate with customers at every job stage — confirmations, on-the-way alerts, completion follow-ups, and review requests — without your team lifting a finger.
How ServiceM8 + Launch365 Works
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Job Created in ServiceM8
Customer calls or your team creates a new job in ServiceM8
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Booking Confirmation Sent
Launch365 sends a branded SMS confirmation to the customer instantly
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Tech Dispatched — On-the-Way Text
Customer gets a heads-up the moment your tech is en route
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Job Complete — Review Requested
Automated review request fires right when satisfaction is highest
What You Get
Everything the ServiceM8 Integration Unlocks
Powerful automation built around how your business actually works.
Seamless Job Sync
ServiceM8 job data syncs to Launch365 in real time — customer details, job type, status, and notes available across both platforms.
Automated Customer Texts
Every job stage triggers the right message — booking confirmation, reminder, en route, and completion — sent automatically without manual effort.
Google Review Automation
ServiceM8 job completion triggers a Launch365 SMS review request — building your Google rating consistently with zero extra admin work.
Nexus AI for Inbound Calls & Texts
When customers text or call after seeing your ServiceM8-generated invoice, Nexus AI handles the conversation — answering questions, rebooking, and requesting reviews automatically.
Online Booking to ServiceM8
Appointments made through Launch365's BookSmart scheduling widget sync directly into ServiceM8 — your schedule stays accurate without duplicate entry.
Payment Follow-Up
When a ServiceM8 invoice is sent, Launch365 can follow up via SMS to confirm receipt and make payment frictionless — reducing accounts receivable lag.
Real Scenarios
See It In the Real World
How businesses like yours use ServiceM8 + Launch365 every day.
01
Customer books a job and needs confirmation
ServiceM8 job created → Launch365 fires a confirmation SMS within seconds: 'Your appointment with Apex Electrical is confirmed for Wed at 2pm. Questions? Just reply here.'
02
Electrician completes a panel upgrade
Job status → complete in ServiceM8 → Launch365 sends: 'Thanks for choosing us! We'd love to hear how we did — tap here to leave a quick Google review.' → New 5-star review posted.
03
You want to reconnect with last year's customers
Export ServiceM8 customers by last service date → import to Launch365 → targeted SMS campaign: 'It's been a year since your last electrical safety check. Want to schedule one before summer?'
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Customer sends a question about their upcoming appointment
Text comes in → routes to Launch365 unified inbox → your team sees the job details from ServiceM8 alongside the message → answers instantly without switching apps.
Getting Started
Connect in Minutes
No developers, no complex setup — our team helps you connect and configure everything same day.
01
Connect ServiceM8
Navigate to Launch365 Integrations, select ServiceM8, and authorize the connection using your ServiceM8 API key.
02
Set Up Automation Triggers
Choose which ServiceM8 job status changes trigger Launch365 messages — created, dispatched, complete, invoiced.
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Go Live
ServiceM8 keeps running your operations exactly as before. Launch365 handles all customer communication automatically in the background.
Ready to Connect ServiceM8?
Our onboarding team sets up the integration for you — usually in under 30 minutes.