01
Turn a missed call into a live text conversation.
When your team cannot pick up, Launch365 can immediately text the caller, capture what they need, and keep the opportunity from going cold.
Introducing Launch365 Phones
Every call becomes a customer conversation.
Business calling, texting, and AI follow-up in the same workspace. Give your team the context to answer better, respond faster, and keep every opportunity moving.
- Keep your number
- Call and text anywhere
- Built into Launch365
Customer context
AC tune-up completed May 14. Open estimate for a smart thermostat.
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♩
☎
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•••
Team queue3 active
Sarah KimBooked service · 2 minSK
Daniel BrooksEstimate follow-up · 6 minJM
ME
Megan EllisCall completed · 4m 18s
✦ AI summary
Conversation recap
- Customer reported uneven cooling upstairs.
- Requested the earliest afternoon appointment.
- Booked diagnostic visit for Thursday at 2:00 PM.
Transcript
“The upstairs has been getting warmer every afternoon…”
Missed call · Today at 6:42 PM
Reply to Megan…➤
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Missed call recoveredText reply received in 38 sec
✦
AI note savedCRM updated automatically
One inboxCalls, texts, and customer history
EverywhereDesktop, mobile, or desk phone
Always informedAI transcripts and summaries
Never strandedMissed-call text-back automation
One number. Every touchpoint.
Say hello to a phone system that keeps the conversation going.
Launch365 Phones brings voice into the same customer timeline your team already uses for messaging, AI, reviews, and follow-up.
Know what happened without replaying every call.
Automatic transcripts, concise summaries, and clear next steps give the whole team context in seconds.
Call from the business number wherever work takes you.
Give office staff, technicians, and managers one professional identity across desktop and mobile—without exposing personal numbers.
04
Route every caller to the right person, team, or AI assistant.
Build custom menus, ring groups, business hours, extensions, and after-hours paths around the way your company actually works.
Call Intelligence
Turn every call into a coaching and revenue signal.
Launch365 automatically analyzes customer conversations so managers can understand what happened, why calls convert, and where each team member can improve—without listening to every recording.
Automatic summaries & transcriptsFind decisions, objections, commitments, and next steps in seconds.
Custom AI scorecardsGrade calls against the sales and service behaviors that matter to your business.
Coaching opportunitiesSurface missed questions, weak handoffs, and objection-handling gaps automatically.
Searchable outcomesFilter by team member, call result, score, location, or customer sentiment.
Score distributionConversation quality across analyzed calls81.3 avg
Top coaching opportunitiesAI-detected moments worth reviewingView all
- 01Ask for the appointmentMissed on 18 qualified calls18
- 02Confirm the next stepUnclear handoff or follow-up13
- 03Address price objectionsOpportunity to reinforce value9
BM
Bailey McCormick · Air BrosInbound estimate call · 08:42 · Today, 10:18 AM
Appointment booked
AI call score94Excellent
✓ Confirmed customer need
✓ Explained recommended service
✓ Asked for the appointment
View transcriptReview call →
Phone features
Everything your team needs to answer, route, and follow through.
Smart call routing
Send calls by team, location, schedule, or customer need.
Custom phone menus
Create a polished caller journey with flexible menu options.
Extensions & ring groups
Reach the right teammate or ring a whole group at once.
AI call summaries
Capture decisions, concerns, and next steps automatically.
Transcripts & recordings
Review conversations and coach your team with full context.
Transfer from anywhere
Move live calls between teammates, locations, and devices.
Live call analytics
See volume, answer rates, duration, and team performance.
Desktop & mobile apps
Call and text from the business number on the devices you use.
Air Bros Air Conditioning & Electrical
“Launch365 Phones gives our team one place to handle calls, texts, emails, form fills, facebook messages and follow-up. We can see the full customer history before answering and book into ServiceTitan directly from Launch365, and missed calls no longer disappear into a voicemail box.”
BM
Bailey McCormickGeneral Manager · Air Bros Air Conditioning & Electrical
Built for teams that win on responsiveness.
Phones
Texts
Emails
Webchat
BookSmart
Facebook Messenger
Follow-up
Easy setup
Your business number, upgraded.
Our team helps configure your lines, users, routing, and automations around your current workflow.
Bring or choose your number
Port the number customers already know or activate a new local business number.
Map your call flow
Set hours, menus, ring groups, extensions, voicemail, and after-hours routing.
Connect your team
Add users and devices, then start calling and texting from one shared workspace.
Automate the follow-up
Turn on missed-call texts, AI summaries, CRM notes, and next-step workflows.
Frequently asked questions
Before you make the switch.
Can we keep our current business phone number?+
Yes. Launch365 can help you plan the porting process so customers can continue calling the number they already know.
Can our team call and text from the same number?+
Yes. Calls and texts share the same business identity and customer timeline, giving your team a complete view of each conversation.
What happens when we miss a call?+
You can trigger an immediate text response, route the caller to another team or number, send them to voicemail, or let Nexus AI continue the conversation.
Does Phones work on mobile and desktop?+
Yes. Team members can place and receive business calls from supported desktop and mobile experiences without sharing a personal number.
Can Launch365 summarize and transcribe calls?+
Yes. AI-powered call transcripts and summaries preserve context and surface follow-up tasks. Recording and consent settings should be configured for the laws that apply to your business.
Answer more. Know more.
Follow up faster.
Bring your business calls into the same platform that already powers your customer conversations.